TERMS OF SERVICE
Last updated: 20 May 2026
Welcome to HANDRA. By accessing or using our website (handra.co), placing an order, or interacting with any of our services, you agree to be bound by the following Terms of Service. Please read them carefully.
1. ABOUT HANDRA
HANDRA is an e-commerce brand specialising in premium exfoliating bamboo shower towels and body care accessories. Our website is operated by HANDRA. For any inquiries, you can reach us at support@handra.co.
2. ELIGIBILITY
By using our website, you confirm that you are at least 18 years old (or the legal age of majority in your country of residence) and have the legal capacity to enter into binding contracts.
3. PRODUCTS
We make every effort to display our products accurately, including colours, textures, and packaging. However, photographs are for illustration purposes and minor variations may occur due to screen settings or production batches.
All products are sold subject to availability. We reserve the right to limit quantities, restrict access, or discontinue any product at any time without prior notice.
4. PRICING
All prices are displayed in the currency selected at checkout and include applicable taxes for the UK market. For international orders, additional duties or local taxes may apply.
We reserve the right to modify pricing at any time. Once an order has been placed and confirmed, the agreed price will be honoured for that specific order.
5. ORDERS AND PAYMENT
By placing an order, you make an offer to purchase the selected product(s). Your order is confirmed once we send you an order confirmation email. We accept payment via the methods displayed at checkout (credit/debit card, PayPal, Apple Pay, Google Pay, and other regional options).
We reserve the right to refuse or cancel any order at our discretion, including but not limited to: suspected fraud, payment issues, stock unavailability, or pricing errors.
6. SHIPPING AND DELIVERY
Please refer to our Shipping Policy for full details on processing times, delivery estimates, costs, and international orders.
7. RETURNS AND REFUNDS
Please refer to our Refund Policy for full details on returns, refunds, and our 30-day satisfaction guarantee.
8. INTELLECTUAL PROPERTY
All content on the HANDRA website — including text, images, logos, designs, graphics, photography, videos, and the HANDRA name and brand — is the property of HANDRA and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without prior written consent.
9. USER CONDUCT
You agree not to:
— Use our website for any unlawful, fraudulent, or malicious purpose
— Attempt to gain unauthorised access to our systems or interfere with the website's operation
— Submit false information when placing an order
— Reproduce, scrape, or harvest content from our website without permission
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, HANDRA shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to skin reactions, delivery delays, or third-party courier issues.
Our total liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.
If you have sensitive skin or any pre-existing skin condition, we recommend patch-testing HANDRA before regular use and consulting a healthcare professional if you have concerns.
11. CONSUMER RIGHTS
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer protection laws.
12. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time. Updated versions will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the new Terms.
13. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. CONTACT
For any questions about these Terms, reach us at:
support@handra.co